James Wood Law × Ezzey
Back to the findings brief  |  September 2026
For James, Sara, Peter, Gian, Julia, and the advisor joining this fall

Every question, answered directly.

These are the questions raised on our calls, plus the ones we would ask if we were sitting on your side of the table. No deflection. Where the honest answer is that we do not know, that is what it says.

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Section one

Why should we believe you rather than the vendor we already have?

The current program tripled James's growth. What makes you think you would do better?

We do not dispute that result and we are not asking to touch it. The growth is real, and it happened in New Mexico, where the firm holds 166 pages of content, a mature local presence and years of accumulated authority.

Our claim is narrower and more specific: Arizona has never been built. Seven pages, no Arizona Google Business Profile, no local number, no Arizona case results, and no presence in Scottsdale, which is where the new office is going. That is not a criticism of anyone's performance in New Mexico. It is a statement about a market that has not been worked.

If the firm were staying in Albuquerque, this conversation would not be worth having.

You are a stranger. Why should eight pages of findings carry any weight?

They should not, on our word alone. That is why every count in the brief carries a test you can run yourself in minutes, using nothing but a browser. Count the site map. Search from a Phoenix phone. Look at the directory records. Ask an AI assistant who the best malpractice attorneys in Scottsdale are.

Findings that only hold while the person presenting them is in the room are not findings. If any of the eight do not survive your own check, discard that one and judge the rest on their merits.

Who is Ezzey and what have you actually done?

Ezzey is a full-scope digital marketing agency headquartered in Scottsdale. The market James Wood Law is moving into is the market we have operated in since 2018.

Ross Denny, President and Co-Founder, is a former General Electric executive, a founder or partner in ten ventures, and a published contributor to Entrepreneur. Michael Hamburger, Co-Founder and CEO, writes for Total Retail. Our brand work spans Bebe, Estée Lauder, Honda, Pfizer, Simple Human, Target, Victoria's Secret and Warner Bros. We are twenty-one people with search, content, local, paid media and video production all in house.

Depth matters more than breadth here. Ezzey has worked on online authority for more than two decades and filed its first patent for search engine optimization in 2011. It is not a service line inside a general agency. It is the whole practice.

Engagement samples: a consumer products brand taken from $100k to $2.1M per month in twelve months on organic search alone; a medical company taken to ten times revenue in twenty-four months; a Phoenix personal injury firm moved from page three to the top of local results in four months; a medical malpractice firm taken from eighteen Google reviews to more than two hundred inside a year.

Several of those clients have asked to remain unnamed, so weight them accordingly. We would rather say that plainly than dress an anonymous quote up as a reference. Ross will arrange a direct call with a current client under NDA if that would help.

Have you worked with law firms specifically, or is this your first?

Yes, including personal injury and healthcare law practices in Phoenix and Scottsdale. Medical malpractice is a narrower discipline than general personal injury and the intake economics are different, which is precisely the point of the strategy we are proposing: a selective specialist practice should not be marketed like a volume firm.

What we would not claim is that we have built an Arizona medical malpractice specialist authority program before, because as far as we can tell nobody has. That is why the position is still available.

Section two

Strategy and differentiation.

How do you compete with firms spending $30M to $200M a year on advertising?

You do not, and you should not try. United States legal advertising passed $2.5 billion in 2024 and is heading beyond $3 billion. Morgan and Morgan alone spent $218 million in a single year. Lerner and Rowe, headquartered in this market, runs roughly $30 million. Entering that auction converts a selective specialist practice into a low-margin volume practice competing for cases it does not want.

Recall is bought. Authority is built. Volume advertisers own recall, because people remember the jingle. Nobody currently owns authority in Arizona medical malpractice, because the volume firms cannot credibly claim it and the specialists have not published.

Two numbers make this a better moment than it has ever been. Roughly 68 percent of Google searches ended without a click in early 2026, so the value of buying impressions is falling. And when AI assistants answer a legal question, they name a firm's own website as the source about two-thirds of the time rather than a directory. That seat cannot be bought at auction. It goes to whoever published the authoritative answer.

James wants one to three top cases a month, not lead volume. How does the strategy target quality?

By deliberately bidding on less. We would abandon general injury terms entirely and own the narrow, high-intent, catastrophic-harm queries where a board-certified specialist wins and a volume shop cannot follow profitably.

The filtering happens three ways: long-tail specialist search intent rather than broad terms, content that answers medical questions in enough depth that casual inquiries self-select out, and conversion tracking that counts a qualified consultation rather than a phone ring, so bidding optimizes toward signed cases instead of call volume.

We are not building a lead funnel. We are building a referral and authority engine that happens to also capture search.

Why does Scottsdale matter more than Phoenix?

Three reasons. It is where the new office is going. It is where Arizona's medical malpractice bar physically clusters, with Snyder and Wenner at 8800 N Gainey Center Drive and Knapp and Roberts at 8777, directly across from one another. And it is the first Arizona address the firm will have that can carry a Google Business Profile without risk of removal.

That last point is the one most people miss. Google requires a location staffed during its stated hours with permanent signage. Suite 400 at the current Camelback address is marketed as coworking and virtual office space by a national provider. If that is what it is, the firm has not failed to claim a Phoenix listing. It has not had an address that could carry one.

The Scottsdale lease is not only an expansion. It is the event that finally makes Arizona local search possible.

What happens to the New Mexico authority when Albuquerque winds down?

This is the question we would be most worried about in your position, and it is the one nobody appears to be planning for. When the office closes, the 166 pages, the 49 reviews and the only Google profile the firm owns either get migrated deliberately or decay with the office.

Handled properly, that New Mexico authority is transferable capital: the clinical content, the verdict library, the domain strength and the accumulated links get redirected into the Arizona structure rather than abandoned. Handled badly, or not at all, the firm arrives in Arizona weaker than it is today.

Protect first. Expand second.

Section three

Pricing and engagement.

What does it cost, and what is included?

One program. Not three tiers, because we have already done the diagnosis and it would be strange to then offer you three different treatments at three different prices.

The Arizona Expansion Unit

12-month engagement. New Mexico program untouched.
$18,950 /mo
  • Arizona site architecture and metro build across nine cities
  • Scottsdale and Phoenix local search, profile governance and citation cleanup
  • Review generation program, including a declination protocol
  • Arizona paid search management, with qualified-consultation tracking
  • Arizona-specific legal content on an attorney-reviewed publishing workflow
  • Verdict and case-result pages built as an authority library
  • Structured data and AI visibility, measured monthly
  • Digital PR and earned citation
  • New Mexico authority migration plan as Albuquerque winds down
  • Monthly reporting to Firm Performance in the format they already use

Includes management of media spend up to $30,000 per month. Above that, 15 percent on the additional spend only. Media is paid by the firm directly to Google on the firm's own account. We never hold or mark up media. The first two weeks are validation and carry no fee. Execution begins immediately after.

Why one price instead of options?

Because options are what you offer when you do not know what the client needs. We spent this work establishing what is actually broken, and there is one honest answer to it.

If the audit shows the scope should be larger, we will bring that recommendation with the data attached, from inside the engagement, where you can see the numbers yourself. We would rather earn an expansion than sell one.

What is the ROI case?

At the case values James described, a single additional Arizona matter covers the annual program fee several times over. We are not going to build the pitch on that arithmetic, because you already ran it in June and it was not the reason you declined.

The honest framing: this is an expansion investment into a market the firm is already committing to with a lease and a larger office. The marketing question is not whether to enter Arizona. That decision is made. The question is whether the digital presence is standing when the doors open or built a year late while the lease runs.

Is there really no fee for the validation period?

None. Two weeks, read-only access to Google Ads, Analytics and Search Console. No account changes, no ownership transfers, nothing moved away from anyone. You receive a written finding inside fourteen days, and the engagement begins only if you accept it.

If the audit shows Arizona is already producing at acceptable cost, we will put that in writing and withdraw. You will have gotten a free audit out of us and we are comfortable with that outcome.

What about the $45,000 a month in supposedly wasted spend?

We are not going to assert that figure, and you should be sceptical of anyone who does. It derives from a third-party estimate of roughly $62,900 in monthly spend. Third-party tools model this data. They miss badly in both directions and nobody outside the account can validate them.

What we will say is structural and does not need the number. If Arizona receives a small share of budget, the expansion is being funded but not fought. If Arizona receives a large share, those clicks are landing on a five-page section with no profile, no local number and no Arizona proof, against competitors carrying thousands of reviews. Both roads lead to the same room.

Two weeks of read-only access answers it properly, at no cost, before you commit to anything.

Section four

Ownership, reporting and intellectual property.

Who owns the ad account, the domain, the analytics and the content?

James Wood Law owns all of it, without exception. We sign in to the firm's accounts. We do not create parallel agency-owned structures, we do not hold accounts, and we do not make leaving difficult.

The same applies to everything we produce. Every page, article, video, ranking and profile optimization is the firm's property. It makes the practice more valuable rather than more dependent on us.

We were told our Google Ads account may not be firm-owned. Is that true?

We do not know, and neither does anyone outside the account. It is a common arrangement in agency-managed legal marketing and it is worth confirming either way, because an agency-owned account means the firm cannot see true acquisition cost and cannot leave cleanly with its own conversion history.

Confirming ownership is the first item in the two-week validation, and if it turns out the firm already owns everything, that is one less thing to fix.

What does reporting look like? Are you just forwarding Google's dashboards?

A weekly one-page executive summary drawn from the source accounts, plus a monthly review in whatever format Firm Performance already uses. The same report runs every week whether the news is good, bad or flat.

The metrics that matter here are Arizona signed cases and cost per signed case, not impressions. That requires call tracking with a duration and intake threshold, plus offline conversion import tied to signed matters, because last-click attribution in a twelve-month sales cycle credits the wrong touch and starves the channels that actually built the relationship.

How much of James's time does this take?

Little, by design. Account access at the start. Availability for scheduled on-camera work, since his face and voice are the asset. Prompt approval of copy and creative, particularly anything stating Arizona law, which his attorneys must review before publication. And alignment with the intake team on how qualified calls are handled.

Beyond that we run the program. His job is to try cases.

Section five

Growth expectations.

Can you guarantee results?

No, and nobody who understands this work does. What we will commit to is a specific target, the same metrics reported every week, and a willingness to say plainly when something is not working.

The working target is three to five qualified case evaluations per month in Arizona once the baseline is established. We would rather set that after the audit than before it, because a number produced before anyone has seen the account is a guess wearing a suit.

How long before anything happens?

Local search moves fastest. A properly built and verified Scottsdale profile with an active review program can show movement inside sixty to ninety days, which is why it is sequenced first and why it should be standing before the office opens.

Content authority and organic rankings compound over six to twelve months. Digital PR and AI citation follow the content. Paid search can be restructured immediately, but the restructure is only worth doing once the tracking can tell you which spend produced a signed case.

This is why the engagement is twelve months. A ninety-day sprint does not move a competitive legal market, and it does not match a case pipeline where a matter signed today may not resolve for a year.

What if we are wrong about the market and Arizona does not produce?

Then the firm will know that within a quarter rather than after a year of unmanaged transition, because the reporting is built around signed cases rather than traffic. And because this is structured as a carve-out with the New Mexico program untouched, switching it off disturbs nothing else.

There is no switching risk here, because there is nothing to switch. There is only a market the firm is already paying to enter.

Section six

Working alongside the consultant and the current vendor.

You have an advisor with legal marketing experience joining in October. Where does that leave Ezzey?

Working alongside them, and glad to. This material was written so it can be handed to them directly.

What we bring is depth in one discipline. Ezzey has worked on online authority for more than twenty years and nothing else. We filed our first patent for search engine optimization in 2011. We are twenty-one people in Scottsdale with search, content, local, paid media and video production all in house, operating in the same metro this firm is expanding into. The eight findings in the brief are what that experience produces, and every one of them is built to be audited by someone with every reason to audit it.

What an industry specialist adds is a different vantage point, and a valuable one. How firms are run, how intake behaves under load, which referral relationships actually move cases, what a practice can absorb without breaking. We work with outside advisors routinely, including on accounts we run today, and that perspective consistently sharpens the build. We would rather have it shaping the plan than reacting to it in month four.

Challenge any of the eight counts. We would rather be corrected on one now than be quietly right about it for another year. And the audit output belongs to the firm, delivered to whomever the firm designates, because whoever advises James will need the geographic breakdown of spend against signed cases in order to advise well.

Strategy and evidence are different inputs. Together they are considerably stronger than either alone.

Do you expect us to fire our current agency?

No. We are proposing a carve-out. Keep the incumbent on New Mexico, keep the site, keep the reporting, keep the relationship. Arizona runs as a separate unit on its own budget, measured on its own signed cases.

If Arizona works, the firm has a second state. If it does not, it switches off and nothing else is disturbed.

There is already a PR and media program running. Will you duplicate it?

No. We integrate rather than compete. Where PR and earned media are already producing coverage, our job is to make sure that coverage feeds the authority and citation signals we are building rather than sitting in isolation. The same applies to any existing paid social work.

We would rather establish who owns which portion at the outset than discover the overlap in month four.

Section seven

Where we could be wrong.

Any advisor who hands you findings without this section is selling rather than advising.

The Arizona Google profile may exist and simply not have surfaced

Places data is imperfect. If a verified Arizona profile exists and is firm-owned, Count II weakens materially and we will say so. It is a five-minute check and it should be the first thing anyone does with the brief.

Arizona volume may already be arriving by referral

A board-certified specialist with eight-figure verdicts gets co-counsel referrals. If Arizona intake runs on referral rather than search, the visibility gap costs less than it looks. It would also mean the paid spend is buying something other than Arizona cases, which is its own finding.

Page count is a proxy, not a ranking factor

Five well-linked pages on an established domain can outrank ninety weak ones elsewhere. What makes the count damning is not the count alone. It is the count standing next to the absent profile, the missing local number and the absent Arizona proof.

Texas is a third front, not an editorial error

James is admitted in Texas, board certified there, and the firm lists a Dallas address alongside Albuquerque and Phoenix. The out-of-state content is deliberate. That raises a question this material cannot answer: whether Arizona is genuinely the priority, or one of three simultaneous expansions funded from one budget. We would rather hear that from James than assume it.

The spend estimate may be badly wrong

It may be double the real figure or half of it. That is precisely why two weeks of validation comes first, why it costs nothing, and why the structural argument is written so it survives the estimate being wrong in either direction.

The takeaway, if you take nothing else

The firm has been asked to make Arizona decisions on hearsay. Our only real proposal is that it stop. Whatever the firm decides about Ezzey, that part should happen regardless.

Still have questions?

Anything not answered here, ask directly. If we do not know, we will say so, and if the answer requires account access we will tell you that too.

Book 30 minutes 602.321.1999
Ross Denny President & Co-Founder, Ezzey Digital Marketing
ross@ezzey.com  ·  602.321.1999